your boutique consulting & services partner:


passionate about the experience delivered to your customers


our purpose

enable you & your teams to transform your customers’ experiences

your people are the key to your customers engaging with your brand & organisation

sustainable transformation is achieved by equipping everyone in your organisation with the right understanding, empowerment & tools to realise & embed the change

we are passionate about customer experience

our services

customer journey design - square

customer journey

designing solutions using the right blend of automation & human interaction

partnership development

sourcing & overseeing specialists to bring additional capabilities or capacity you require

Paper cut of two business man shake hand
transition and transformation - square

transition & transformation

building & implementing tailored change strategies & plans to meet your goals

operational leadership

set up & running of customer contact centre operations aligned with your organisational needs

operational leadership - square
Community contact - Art of Langa Township - square

community model

bringing global bps to south african communities through a network of local “remote working” hubs